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How do I install my Dispenser?

Full instructions for installation are available Here.

If you are still encountering difficulty in the installation of your Dispenser™, this should solve the problem. The Dispenser has been designed to be installed without damage to the wall surface and no tools are required. When installed properly, the unit WILL NOT FALL DOWN

Here are some things to check if you have had difficulty with your installation.

  1. You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your installation. The tape must be there to hold the unit while the silicone adhesive cures (in 24 hours). The tape alone will not hold the unit, once it is filled.
  2. Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more than the weight of the full Dispenser, but not until it has cured completely. The curing time for this adhesive is 24 hours.
  3. The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is bonding to anything other than a clean, dry wall surface, the unit will not stay on the wall. If any surface contaminants are present, the adhesive tries to bond to the contaminants resulting in an improper bond.

Surface contaminants such as Dust or Dirt, Grease or Oil, Wax (especially prevalent on moulded fibreglass shower surrounds, where it is used in the manufacturing process to release from the unit), water, Detergent or Soap or their residue, loose particles or skin and body oils will prevent the silicone adhesive from making a strong bond with the wall surface.

The most common way to solve a surface contaminant problem is to clean the surface:

Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.

Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the installation.

We hope that this advice solves your problem. If you still have questions, please contact our customer service team. We are certainly always eager to help.

Toll Free Telephone Number: 1-800-487-3300 

Hours of Operation: Monday through Friday

8:30am – 5:00pm EST

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