Shipping & Returns

Shipping & Handling

Orders are scheduled to arrive approximately 3 - 7 business days after shipping by standard service from our warehouse. Replacement parts and products under $10 ship by postal service, resulting in extended shipping times. All orders placed before 8:00am EST will be processed and shipped out from our warehouse on the same business day and all those placed after 8:00am EST will be processed and shipped the next business day. Shipping to select rural or remote locations may result in longer shipping times. Standard business days are Monday to Friday, excluding statutory holidays.

*Items shipping to Alaska, Hawaii and Puerto Rico have a flat rate shipping charge of $80 on all orders.

We reserve the right to modify any shipping offer rules and regulations or to discontinue shipping offers at any time without notice. Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made or any charges are added to your credit card. Please note that we do not ship to any APO, AFO, or PO Boxes.

Returns

We make returns easy!

In the unlikely event a product is not what you expected, simply return it back to Better Living Products within 30 days and we'll refund your credit card for the product total.

Please remember that due to hygienic reasons, items must be unused and returned to us within 30 days from the original date of purchase. Once we've received your return at Better Living, we will gladly issue a refund for the product price using your original payment method. Shipping costs are non-refundable.

Please allow for 5 business days from when we receive the returned merchandise for the credit to be processed. Kindly give us a heads-up by contacting our Customer Service Team and provide the tracking information for returned products.

Better Living Products
201 Chrislea Road
Vaughan, Ontario
L4L 8N6
Canada

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am - 5:00pm EST

Prefer to e-mail us? Click Here

Damaged or Incorrect Products

If you receive damaged or incorrect items, please call our Customer Service Team immediately at 1-800-487-3300 or e-mail us at customercare@dispenser.com. Please ensure to retain your invoice and provide us with proof of damage within 10 days of receiving your order.

Warranty & Replacement Parts

We stand behind our products 100% and if for any reason something goes wrong, we are here to help! Most issues can be resolved by simply following all provided product instructions. Give us a call and we can walk you through them! For Warranty or Replacement Part inquiries, please contact our Customer Service Team.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday 8:30am - 5:00pm EST

Prefer to e-mail us? Click Here